Support
We answer within 1–2 business days.
1. How to reach us
Guests — orders, your account, anything that went wrong: support@hereeats.com.
Restaurants — joining HereEats, your menu, the merchant dashboard, invoices: partner@hereeats.com.
Privacy and data requests (access, export, correction): privacy@hereeats.com.
We answer within 1–2 business days (Monday to Friday). If your order is happening right now, the fastest way is to call the restaurant itself — its phone number is on its HereEats page, linked from your order. They cook and deliver the food, so they can fix it on the spot.
2. Reporting a problem with an order
Email support@hereeats.com and include the order code shown at the top of the order (it looks like “Order GS-4KJ2P”), the restaurant name, roughly when you ordered, and the email address on your account.
Then describe what went wrong in a sentence or two — item missing, wrong item, cold food, never delivered, wrong amount charged. A photo helps for anything about the food itself. With that we can find the order and follow up with the restaurant without another round of questions.
3. Frequently asked
My order has not been confirmed yet.
An order stays pending until the restaurant accepts it and gives you an estimated time. While it is pending you can cancel it free of charge from the order page and you owe nothing. If it stays pending for a long while, the restaurant is probably swamped or closed — cancel and order elsewhere.
My order was wrong or something was missing.
The restaurant prepares and delivers the food, so contact them first — they can usually replace or refund it immediately. If that does not resolve it, email support@hereeats.com with the details above. We follow up with the restaurant, and we remove restaurants that repeatedly get it wrong.
How do I delete my account?
Open your profile, scroll to “Danger zone” and choose “Delete my account”, then confirm with your password. It is immediate and permanent: your personal data is removed, your reviews stay but become anonymous, and past orders the restaurant keeps as business records are anonymized. You cannot delete an account while an order is in progress, and if your account owns a restaurant, email partner@hereeats.com first so we can close or transfer the listing.
How does a restaurant join HereEats?
Email partner@hereeats.com with your restaurant name, city and a menu (a photo or PDF is fine) and we will set you up. There is no subscription or listing fee — HereEats charges an introductory 8% commission on the food subtotal of completed orders, and delivery fees stay entirely with you. Every new listing is reviewed by a person before it goes live.
4. The legal bits
How we handle your data is in our Privacy Policy, and the rules for orders, cancellation and reviews are in our Terms of Service.
HereEats is operated by KN MEDIA d.o.o., Meškova ulica 21, 2380 Slovenj Gradec, Slovenia — registration number 8522286000, VAT ID SI64914852.